Sales, Delivery, Privacy & Refund Policies

In using this site, you agree to the site policies, as set out below.

Sales Policy:

Sales are available to persons over the age of 18 as is required by law.

Prices are subject to change without notice.

All prices are quoted in Australian dollars and include GST.

Payment must be received before the wine will be dispatched.

Delivery Policy:

Wines are available for delivery in Australia only. For customers outside of Australia, please refer to our distributors page to find your nearest agent.

Freight will be charged in addition to the quoted purchase price at rates set out in the schedule of freight charges.

All wines will be delivered to your home or office via Australia Post or courier during normal business hours.

Please allow 5 – 10 days for delivery.

Purchases are at the customer’s risk once dispatched by us and we accept no liability for the delivery of items by the courier service.

Purchases are available in lots of cases of 6 bottles of wine only, however mixed cases are possible.

Privacy Policy:

We acknowledge and respect the privacy of individuals. We advise that any information given will be treated in accordance with the Privacy and Personal Information Act 1998.

Our website utilises the Mollom anti-spam service. By posting a message, you accept that your message and other personal details about you will be analyzed and stored for anti-spam and quality monitoring purposes, in accordance with Mollom’s privacy policy.

When you place an order you will be asked for the following personal information: your name, email address, mailing address, delivery address, any special delivery instructions and phone number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and Australia Post who will deliver your order.

As a first time customer, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us.

Immediately after processing your order, all customer credit card details are destroyed and no record of those details is kept.

We assume no responsibility and accept no liability for the condition, content or goods and services available on third party websites which may be linked to or accessed from the Tapanappa website.

Refund Policy:

If you have any concerns with your order, please contact us.

Wine Club Terms

No joining, annual, or cancellation fees.

By joining, you acknowledge that your wine allocations will be automatically charged to your credit card.

Allow ten business days for delivery from when your credit card is charged.

To ensure your wine reaches you, please keep your personal, delivery, and credit card details up to date via your online profile, or contact us.

Your wine will be dispatched around the 1st week of each shipping month (March, June, September and December) Deliveries are made via Australia Post and must be signed for by a person 18 years or older. Please note we may delay in shipping during periods of extreme heat to protect your wines.

Your premium wine will be delivered between 8am and 5pm Monday- Friday; we recommend using a business address if you are away from home during the day.

You may cancel your membership at any stage via email to cellardoor@tapanappa.com.au or phone on (08) 7324 5301, without further obligation.